No wonder e-mail has caught on.... I
know that it seems harsh to pick on the post office at
Christmas time because they work extra hours to get all our
However, I’ve had this bottled up too
long and I waited in line at the Grants Lake post office for
one hour last week.
But while we are on the post office, I
will start off by saying a good thing about them. They are
to be congratulated for instituting the package self-mail
machines which are great for packages that aren’t too large
In this day when people are accustomed to
using computers and even checking themselves out at grocery
stores, it’s no wonder that the self-mail machines have
lines almost as long as the regular lines. However, they
move faster. Which begs the question that if we, a rank
amateur mailer, can weigh, figure postage, and affix it to
our packages, why does it take the people behind the counter
You may remember that I wrote a piece
about the post office a while back. I was angry because our
magazines, both Fort Bend Focus and The Fort Bend Business
Journal were being delayed by the post office an inordinate
amount of time.
After my column, I got a bunch of e-mails
from the reading public recounting their horror stories with
the Post Office. Also after that column, I went to my
mailbox and was surprised to have a Fort Bend Business
Journal in it. “Wow,” I thought, “That column must have lit
a fire. We just mailed these out a couple of days ago.”
Then I noticed the picture on the front
page and asked myself, “We’re doing a cover story on him
AGAIN?” That’s when I noticed that the date on the magazine
was for the PREVIOUS month.
Now that is ridiculous. Long ago a
buddy of mine who worked at the post office told me that
each US Post Office was required to have a form out in plain
sight in which the public could complain and send in to the
So during my hour wait last week, I
scanned the post office and did not notice a complaint form.
Later, I called the first post office
that has a number listed in the telephone book. (Also listed
are Sienna in Missouri City, Thompsons, and Simeton. It was
the Fulshear Post office.
They answered the phone... The lady
there told me they did away with the complaint forms when
everything became computerized and I could go on-line to
complain, or failing that I could go to 1-800-ASK-USPS.
Well, I tried the on-line remedy because
I wasn’t quite ready to tackle all the numbers I would have
to punch if I called the 800 number. On the U.S. Postal
Service website, I could find nowhere to complain. They had
about 200 forms listed for everything else.
So I tried the 800 number and girded
myself to push about 10 different buttons and never really
talk to a live person. But the one thing I could find after
a series of tries was the telephone number of my local post
office for 77478.
Sure they are, going to answer the
telephone. You’re lucky if they ever answer, and during
Christmas, I figured I could just forget it.
After calling back on the 800 number and
getting the phone number for 77479, I called that number and
much to my surprise, someone did answer. She told me the
same thing--I could either go on-line or call. She had no
idea what form number the complaint was or what number I had
to push if I used the 800 number. I left word for the
manager to call me, since the 77479 post office does not
have a postmaster yet and 77478 does have a postmaster, but
he is never in or doesn’t answer the phone.
I’ve yet to hear back but I will keep
trying. After all, I’m the lady who finally got her social
security card after 30 years and three husbands. I’ve got
patience. Not with husbands, with bureaucracy.