The Sugar Land Fire Department has been exploring alternate emergency dispatching methods in an effort to increase efficiency in providing a quality service for our citizens. We are focusing on calls for emergency medical service – at 57 percent of last year’s total calls, it’s by far our largest call volume. We partnered with Sugar Land Public Safety Dispatch, Fort Bend County Emergency Dispatch and the Fort Bend County Emergency Medical Services to adopt a new EMS dispatch procedure for Sugar Land. The system uses priority dispatching based on the National Academies of Emergency Dispatch model. Similar procedures are widely used by many organizations around the country, including departments in our area. It will be a new concept for the Sugar Land Fire Department.
It is anticipated this program will be launched in May 2010. Our dispatchers are currently receiving instruction on new procedures. This method of dispatching will be used for all emergency medical calls in the Sugar Land Fire Department’s jurisdiction. The foreseeable advantages to employing this method are quicker emergency dispatching, less caller frustration, improved pre-arrival care (phone instructions), fewer emergency vehicles on the road, lower fire department vehicle maintenance and reduced fuel costs.
Calling 9-1-1 Tips
When you call 911 in most parts of the country, emergency responders can find you - even if you don't know where you are or can't communicate. That's because 911 calls from landlines (telephones connected to traditional telephone poles) display telephone numbers and addresses on the public safety dispatchers’ consoles.
Cell phones Work Differently
If you are driving and witness an accident or an emergency that you need to report, please pull your vehicle over to a safe place to make the call. There are two primary reasons for this: 1) it’s safer for you (and everyone else on the road), and 2) it can assist you in more accurately communicating where emergency crews need to respond.
When you call 911 from a cell phone, the call is often routed to a regional center. A call-taker in the county may answer your call. To get help to you, there are two pieces of information the call-taker needs to know immediately:
1. Tell the call-taker which city you're calling from.
2. Tell the call-taker what type of emergency you have.
Different emergency services use different dispatch centers. With the right information, the call-taker will transfer you to the right center.
Here are some points to help you remember what to do when you are on the phone with 9-1-1:
• Remember to stay calm and speak slowly.
• Tell the 9-1-1 dispatcher what's wrong and where you need help.
• Speak loud and clear when the 9-1-1 call taker asks you questions.
• Stay on the phone until the 9-1-1 dispatcher tells you to hang up.
Back to Top